Interview for Empathy

What you can do with the tool: 
 

• Gain a good understanding of a user's needs, emotions, motivations and ways of thinking.
   

• Gain insights that are not visible in a superficial view, such as frustration and deeper motivations of a user. 
   

• In the context of use, find out which task sequence the user has to perform and which mental model he bases this on.
   

• Validate information already gained and gain new insights.
   

• Establish a good basis for discussions with the Design Thinking Team.