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© DTP 2019

Interview for Empathy

What you can do with the tool: 
 

  • Gain a good understanding of a user's needs, emotions, motivations and ways of thinking.
     

  • Gain insights that are not visible in a superficial view, such as frustration and deeper motivations of a user. 
     

  • In the context of use, find out which task sequence the user has to perform and which mental model he bases this on.
     

  • Validate information already gained and gain new insights.
     

  • Establish a good basis for discussions with the Design Thinking Team.